Questions about payment and ordering

What payment methods do you accept?
Is it safe to order online?
Do I need to have a Paypal account to pay?

Your order

All orders will be acknowlegded by email and are usually processed within 7 to 10 days of the order being placed unless item is out of stock in which case you will be emailed with a revised dispatch date

Can you confirm you've received my return?
Can I cancel my order?
I'm not going to be in when you deliver my parcel. What will happen?

Tracking Your Order

Where is my order?

Returns

I would like to return an item
Do I have to pay for return postage?

Privacy Policy

We do not disclose any customer information to any third party.

Description of Goods

The kits illustrated are available in a variety of colours. Terms like gold, silver and bronze refer to colour only unless otherwise stated and a description of crystal refers to a transparent glass, not a lead crystal or semi-precious material. We cannot give a guarantee for the durability of items that have been dyed.  Antique is a description of a something that looks antique.

Kit Colourways

Photographs are for illustrative purposes only. Although we try to maintain bead content as close as possible to the pictured item, the exact contents of the kits may vary due to the availability of components.

Sizes and Measurements, if given, are approximate but we do try to make them as reasonably accurate as possible.

Descriptions of Products

All beads are shown as close to the actual bead colour as possible. Colours may vary from batch to batch. Colours may fade over time if exposed to direct sunlight or water.

Please note that all beads and findings are damaged by perfume and hairspray.

We reserve the right to alter prices, descriptions and terms & conditions at any time.